FAQs

What types of products does 🐾 PawJoy offer?

🐾 PawJoy specializes in a diverse range of Per Products. Our offerings include Pet Toys, Accessories, Grooming & Care Beds & Comfort as well as Feeding & Treat Essentials.

What is the return policy for items purchased from 🐾 PawJoy?

We have a 7-day return policy, which allows customers to request a return within 7 days of receiving their item. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging.

How long does shipping take for orders placed at 🐾 PawJoy?

All orders are shipped within 24 to 48 hours of placement using carriers such as DHL eCommerce, USPS, or ePacket, depending on your location. The typical delivery timeframe is between 3 to 8 business days, although items may arrive sooner.

Can I track my order after it has been shipped?

Yes, all orders are shipped with a tracking number. This allows you to monitor the status of your package at every stage of the delivery process.

What should I do if my item arrives damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. Please contact us if you have questions about a specific item.

What is the process for obtaining a refund?

Once we receive and inspect your return, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.